Terms of service

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OVERVIEW
Welcome to Lunettes Prestige. The terms “we”, “us” and “our” refer to Lunettes Prestige. Lunettes Prestige operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a customized shopping experience (the “Services”). Lunettes Prestige is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services. Please read them carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, do not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and that you have given us permission to allow any minor dependants to use the Services on devices you own, purchase or manage. To use the Services, including browsing our online stores or purchasing products or services, you may be asked to provide information such as your email address, billing information, shipping address and payment details. You represent and warrant that all information you provide is accurate, current and complete and that you have all rights necessary to provide it. You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS
We have made every effort to display our products and services accurately. However, colours or product appearance may differ from what appears on your screen due to your device type, settings or configuration. We do not guarantee that the appearance or quality of products or services you purchase will meet your expectations or be identical to how they are shown or provided in our online stores. Product descriptions may be changed at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit product quantities offered to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you make an offer to purchase. Lunettes Prestige reserves the right to accept or reject your order for any reason at its sole discretion. Your order is not accepted until Lunettes Prestige confirms acceptance, and payment must be received and processed before acceptance. Please review your order carefully before submitting it, as cancellation requests may not be possible after acceptance. If we do not accept, modify or cancel an order, we will attempt to notify you using the email address, billing address and/or telephone number provided when the order was placed. Purchases may only be returned or exchanged in accordance with our Refund Policy [LINK]. You represent and warrant that purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICING AND BILLING
Prices, discounts and promotions may change without notice. The price charged is the price in effect when the order is placed and will be stated in your order confirmation email. Unless expressly stated otherwise, listed prices exclude taxes, shipping and handling charges and customs or import duties. Prices in our online stores may differ from prices in physical stores or stores operated by third parties. Promotions may be subject to separate terms; if those terms conflict with these Terms, the promotion terms apply. You agree to provide current, complete and accurate purchase, payment and account information and to promptly update information such as your email address, credit card numbers and expiration dates. You represent and warrant that payment information you provide is true, accurate and complete, that you are authorized to use the payment method, that charges will be honoured by the provider and that you will pay all charges at the stated prices, including applicable shipping, handling and taxes.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for delays in shipping or delivery. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance or events beyond our control. Once products are transferred to the carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and their design, selection and arrangement, are owned by Lunettes Prestige, its affiliates or licensors and are protected by applicable intellectual property laws. These Terms permit personal, non-commercial use of the Services only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit material from the Services without our prior written consent. Nothing in these Terms grants you a licence or other rights under any patent, trademark, copyright or other intellectual property of Lunettes Prestige, Shopify or any third party except where expressly stated. Unauthorized use may violate applicable intellectual property laws. All rights not expressly granted are reserved. The Lunettes Prestige names, logos, product and service names, designs and slogans are trademarks of Lunettes Prestige or its affiliates or licensors. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. Other names, logos, product and service names, designs and slogans appearing on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may have access to tools offered by third parties as part of the Services, over which we have no control or input. Such tools are provided “as is” and “as available” without warranties, representations or conditions and without endorsement. We have no liability arising from or relating to your use of optional third-party tools. Use of such tools is entirely at your own risk and discretion, and you should ensure that you understand and accept the applicable third-party terms. New features, tools and resources offered through the Services in the future will also form part of the Services and be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and links to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating third-party content, accuracy, materials or websites. If you leave the Services to access third-party materials or sites, you do so at your own risk. We are not liable for harm or damages relating to your access to third-party websites or your purchase or use of third-party products, services, resources or content. Review third-party policies and practices carefully before entering into a transaction. Questions or complaints concerning third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and should not be removed or modified].
Lunettes Prestige is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases in our Store are made directly with Lunettes Prestige. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of a sale between you and Lunettes Prestige, including injury, damage or loss arising from purchased products and services. You expressly release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with Lunettes Prestige.

SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy, available here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, available here. By using the Services, you acknowledge that you have read these privacy policies. Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than where you live. Please review our Privacy Policy [LINK] for more information about how we, Shopify and our partners use personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email or otherwise send ideas, suggestions, feedback, reviews, proposals, plans or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use. You represent and warrant that you own or have all necessary rights to the Feedback, have disclosed any compensation or incentives received in connection with it, and that it complies with these Terms. We are not required to keep Feedback confidential, compensate you for Feedback or respond to Feedback. We may, but are not required to, monitor, edit or remove Feedback that we determine is unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or that violates intellectual property rights or these Terms. Your Feedback must not violate third-party rights or contain unlawful, abusive or obscene material, viruses or other malware. You may not use a false email address, impersonate another person or mislead us or third parties about the origin of Feedback. You are solely responsible for Feedback and its accuracy, and we accept no liability for Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if information is inaccurate at any time without prior notice, including after you have submitted an order.

SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not use the Services directly or indirectly for unlawful or malicious purposes; to violate applicable laws or regulations; to infringe intellectual property rights; to harass, abuse, insult, harm, defame, intimidate or injure others; to submit false or misleading information; to send, receive, upload, download, use or reuse material that does not comply with these Terms; to send unsolicited advertising or promotional material such as junk mail, chain letters or spam; to impersonate another person or entity; or to engage in conduct that restricts another person's use or enjoyment of the Services or that may harm Lunettes Prestige, Shopify or users of the Services or expose them to liability. You also agree not to upload or transmit viruses or malicious code; reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; collect or track personal information of others; spam, phish, pharm or pretext; use robots, spiders, scraping, data-gathering or extraction tools, automated devices or processes, AI tools such as agentic AI, or automated or manual means to access the Services; or interfere with or circumvent security, authorization, robot exclusion or access-control measures. We may suspend, disable or terminate your account without notice if we determine that you have violated these Terms.

SECTION 14 - AGENTS
14.1 This section (“Agent Terms”) applies if you use, permit, enable or allow an Agent to access, use or interact with the Services. “Agent” means software or a service that acts autonomously or semi-autonomously on behalf of or at the direction of a person or entity and may operate using a person's device without direct supervision.
14.2 An Agent may not access, use or interact with the Services unless it identifies itself at all times and strictly complies with Section 14.4. An Agent may also not access, use or interact with the Services if we have requested that it refrain from doing so.
14.3 We may restrict, including through technical measures, whether and how an Agent accesses, uses or interacts with the Services.
14.4 Agents must identify Agent-originated HTTP/HTTPS requests and disclose the Agent name using “Agent/[agent name]” in the user-agent string; must not conceal that access or interaction originates from an Agent, including by imitating human behaviour or bypassing CAPTCHAs; must truthfully answer prompts intended to determine whether interaction comes from a human or computer; and must not bypass measures intended to block, restrict, modify or control Agent access or interaction.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to all or part of the Services at any time in our sole discretion and without notice. You remain liable for all amounts due up to and including the date of termination. Provisions that by their nature should survive termination, including Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law and Privacy Policy, will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES
Information presented on or through the Services is provided for general informational purposes only. We do not warrant its accuracy, completeness or usefulness. Any reliance on such information is strictly at your own risk. We disclaim liability arising from reliance on such materials by you, any visitor or anyone informed of their contents. Unless expressly stated by [MERCHANT], the Services and all products offered through the Services are provided “as is” and “as available” without representations, warranties or conditions of any kind, express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement. We do not warrant that your use of the Services will be uninterrupted, timely, secure or error-free. Some jurisdictions limit or do not allow disclaimers of implied or other warranties, so these disclaimers may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, [MERCHANT], our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or those of Shopify and its affiliates, will not be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based in contract, tort including negligence, strict liability or otherwise, arising from your use of the Services or products purchased using the Services, or any other claim relating in any way to your use of the Services or any product, including errors or omissions in content or loss or damage arising from use of the Services or any content or product made available through the Services, even if advised of the possibility of such damages.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Lunettes Prestige, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from losses, damages, liabilities or claims, including reasonable legal fees payable to third parties, arising from or relating to your breach of these Terms or referenced documents, your violation of any law or third-party rights, or your access to and use of the Services. We will notify you of claims eligible for indemnification; failure to provide prompt notice will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such a claim at your expense, including selection of counsel, but will not settle a claim requiring non-monetary obligations from you without your consent, which may not be unreasonably withheld. You agree to cooperate in the defence, including by providing relevant documents.

SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. These Terms and any policies or operating rules posted by us on this site or in relation to the Services constitute the entire agreement between you and us governing your use of the Services and supersede prior or contemporaneous agreements, communications and proposals, whether oral or written, including previous versions of the Terms. Any ambiguities in interpreting these Terms will not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this agreement or your rights or obligations under these Terms without our prior written consent, and any attempted assignment will be void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services to you are governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Lunettes Prestige is located. You and Lunettes Prestige consent to venue and personal jurisdiction in such courts.

SECTION 23 - HEADINGS
Headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of material changes in accordance with applicable law, and such changes will take effect on the date stated in the notice. Continued use of or access to the Services after changes are posted constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service can be sent to info@lunettesprestige.com.
Our contact details are listed below:
[INSERT TRADING NAME]
info@lunettesprestige.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS TELEPHONE NUMBER]
[INSERT COMPANY REGISTRATION NUMBER]
[INSERT VAT IDENTIFICATION NUMBER]